Refund policy

 If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

Additional Information:

• Items will be refunded within 14 days of receipt of your item.
• Replacement items will be shipped within 5 business days of receipt of your item
• Store Credit will be given within 5 business days of receipt of your item
• Shipping fees will be required on international orders
• Any return restocking fees the customer will need to pay
• Lost items need to be reported within 30 days of original shipment
• Damaged items need to be reported within 5 days or receipt of item
• Contact jam@jamminsalty.com for help at any time.